_{Legal Terms, Conditions, Exclusions & Limited Liability}

1. Scope of Services

Nexframe provides low-voltage system integration services, including but not limited to:

• Security camera systems and video surveillance
• Access control systems
• Intrusion detection systems
• Intercom and telephone-entry systems
• Telecommunications and structured cabling
• Networking equipment and related infrastructure
• IoT monitoring systems
• Automation and monitoring solutions
• Preventive and corrective maintenance
• Consulting, design assistance, coordination, and project management services

The exact scope of work for each project or service visit will be defined in the applicable proposal, quote, work order, service ticket, statement of work, purchase order, or written agreement.

Unless expressly stated in writing, Nexframe’s services are limited to low-voltage systems and related consulting, installation, support, and maintenance work.

2. Estimates, Proposals and Pricing

All proposals, estimates and budgetary pricing are based on the information available to Nexframe at the time they are prepared. Pricing may change if actual site conditions, drawings, quantities, device locations, cabling paths, equipment availability, labour requirements, access restrictions, customer requirements, or third-party costs differ from the information originally provided.

Unless specifically included in writing, pricing does not include applicable taxes, permits, engineering, electrical work, coring, scanning, patching, painting, after-hours work, lift rentals, special access equipment, cellular/internet services, software subscriptions, licensing fees, shipping, brokerage, duties, or third-party service charges.

Quotes are valid only for the period stated in the proposal. If no validity period is stated, quotes are valid for 30 days from the issue date.

3. Change Orders and Additional Work

Any work outside the approved scope may be treated as additional work and may require a change order, revised quote, written approval, or time-and-material billing.

Additional work may include, but is not limited to:

• Additional devices, cabling, programming, testing, or documentation
• Changes requested by the customer, consultant, authority having jurisdiction, property manager, general contractor, electrical contractor, IT provider, or end user
• Additional site visits caused by lack of access, incomplete prerequisites, missing infrastructure, or coordination delays
• Troubleshooting unrelated existing deficiencies
• Work required due to inaccurate drawings, undocumented conditions, concealed obstructions, damaged pathways, defective existing equipment, or unavailable network/power infrastructure

4. Customer Responsibilities

The customer is responsible for providing accurate information and timely access required for Nexframe to complete the work. This includes, where applicable:

• Site access, keys, fobs, escorts, parking, loading access, and security clearance
• Accurate drawings, device locations, system requirements, standards, and specifications
• Confirmation of equipment locations, network rooms, electrical rooms, risers, closets, ceilings, wall types, and cable routes
• Conduit, pathways, pull strings, back boxes, junction boxes, sleeves, cable trays, and suitable mounting surfaces unless included in Nexframe’s scope
• Electrical power, receptacles, dedicated circuits, UPS power, grounding, and permits where required
• Internet, cellular, network access, IP addresses, firewall rules, VLANs, VPN access, passwords, credentials, and IT support
• Tenant, occupant, strata, building owner, property manager, consultant, and contractor coordination
• Required notices, approvals, privacy signage, consents, or authorizations for cameras, access control, monitoring, sensors, or data collection
• Maintaining updated emergency contacts, monitoring contacts, authorized users, schedules, access levels, and notification rules

Delays caused by missing access, incomplete prerequisites, unavailable customer representatives, unsafe site conditions, or third-party dependencies may result in additional charges.

5. Exclusions

Unless specifically included in writing, Nexframe does not provide or include:

• 120V or high-voltage electrical work
• Electrical permits, electrical engineering, or electrical inspections
• Fire alarm design, installation, verification, monitoring, or certification
• Life-safety engineering, code consulting, architectural, structural, or professional engineering services
• Elevator contractor work, elevator traveler cables, elevator inspections, or elevator certifications
• Internet service, cellular service, telephone lines, SIM cards, data plans, or carrier agreements
• IT managed services, cybersecurity monitoring, endpoint protection, or full network administration
• Penetration testing, cyber-risk certification, or guaranteed protection against cyber incidents
• Cutting, coring, x-ray/scanning, concrete work, roof penetrations, waterproofing, patching, painting, ceiling repairs, flooring repairs, millwork, or architectural finishing
• Hazardous material identification, removal, remediation, or work in areas containing asbestos, mould, contaminated materials, biohazards, unsafe access, or other hazards
• Lifts, scaffolding, traffic control, security guards, confined-space services, special access equipment, or after-hours access unless specifically included
• Manufacturer software licences, cloud subscriptions, firmware subscriptions, warranty extensions, or third-party support agreements unless listed in the proposal
• Ongoing monitoring, dispatch, emergency response, or remote support unless included in a signed service agreement
• Replacement of obsolete or end-of-life equipment unless listed in the approved scope
• Guaranteed compatibility with undocumented, obsolete, unsupported, modified, or third-party systems

6. Existing Systems and Unknown Conditions

When Nexframe works on existing systems, we rely on the condition, configuration, wiring, documentation, and availability of existing infrastructure. Nexframe is not responsible for pre-existing deficiencies, undocumented wiring, damaged cable, defective equipment, unsupported software, missing credentials, outdated firmware, incompatible hardware, poor signal conditions, overloaded networks, insufficient storage, insufficient power, improper previous installation, or work performed by others.

Troubleshooting may identify additional required repairs, upgrades, replacements, programming, licensing, or third-party support. These items are outside the original scope unless expressly included.

Nexframe may recommend replacement instead of repair when equipment is obsolete, unsupported, unreliable, unavailable, unsafe, or not economically practical to repair.

7. Design, Consulting and Project Management

Consulting, design assistance, budgets, layouts, diagrams, reports, device counts, recommendations, and project management services are provided based on information available at the time of review. Unless expressly stated and signed by a qualified professional, Nexframe does not provide stamped engineering drawings, architectural designs, code certification, or authority-having-jurisdiction approval.

Any drawings, layouts, markups, network diagrams, coverage plans, or technical recommendations provided by Nexframe are intended for coordination, budgeting, installation planning, and system integration purposes only unless specifically stated otherwise.

The customer remains responsible for obtaining all required approvals from owners, consultants, engineers, authorities having jurisdiction, insurers, property managers, strata councils, tenants, occupants, and other required parties.

8. Security Systems Disclaimer

Security systems, including CCTV, access control, intrusion detection, intercom, alarm, IoT, and monitoring systems, are intended to reduce risk, improve visibility, support operations, and assist with incident response. They do not eliminate risk and are not a guarantee against theft, vandalism, intrusion, unauthorized access, water damage, equipment failure, personal injury, property damage, business interruption, or any other loss.

Nexframe does not guarantee that a system will prevent, detect, record, report, or stop every event. System performance can be affected by many factors, including equipment failure, power failure, network failure, internet outage, cellular outage, signal interference, environmental conditions, device placement, user error, software bugs, firmware issues, storage limitations, incorrect settings, credential misuse, construction changes, third-party service interruption, or lack of maintenance.

9. Video Surveillance, Recording and Data Retention

Video surveillance systems are subject to camera placement, lighting, field of view, lens selection, resolution, storage size, recording mode, motion settings, retention configuration, system health, network conditions, and user operation.

Nexframe does not guarantee that video footage will always be available, clear, usable, admissible, complete, or retained for a specific period unless a written service agreement expressly states otherwise. Footage may be overwritten, deleted, corrupted, unavailable, or not recorded due to system settings, storage limits, motion detection behaviour, equipment failure, software issues, power failure, network failure, or user action.

The customer is responsible for exporting, preserving, and securing any footage required for investigation, insurance, legal, employment, tenancy, or operational purposes.

Audio recording should not be enabled unless the customer has confirmed that it is lawful, appropriate, authorized, and compliant with applicable privacy and consent requirements.

10. Access Control and Credential Management

Access control systems depend on proper programming, door hardware, locks, readers, credentials, door contacts, request-to-exit devices, power supplies, fire alarm interfaces where applicable, network connectivity, user management, schedules, and maintenance.

The customer is responsible for approving access levels, maintaining user lists, removing former users, reporting lost or stolen credentials, and verifying that door schedules and permissions match operational requirements.

Nexframe is not responsible for unauthorized access caused by shared credentials, lost credentials, delayed credential removal, customer-approved access levels, door hardware failure, forced entry, tailgating, propped doors, user error, or work performed by others.

11. IoT Monitoring, Sensors and Automation

IoT monitoring and automation systems are tools to support operational awareness. They are not a substitute for regular inspections, maintenance, emergency response, insurance, or human supervision.

Sensor and automation performance may be affected by placement, battery condition, calibration, wireless signal quality, gateway coverage, network availability, cloud availability, device firmware, environmental conditions, building materials, interference, cellular/internet service, and notification settings.

Nexframe does not guarantee that every leak, environmental condition, alarm, fault, event, or abnormal condition will be detected, reported, transmitted, received, or acted upon.

The customer is responsible for maintaining appropriate response procedures and ensuring that responsible personnel receive, review, and respond to alerts.

12. Monitoring, Notifications and Remote Services

Monitoring, notification, and remote support services are provided only when expressly included in a written agreement or active service plan.

Unless specifically stated in writing, Nexframe is not an emergency response agency, fire monitoring station, police dispatch centre, medical response provider, or 911 service. Notifications and alerts are dependent on equipment, software, user settings, power, internet, cellular service, cloud platforms, third-party providers, contact information, and customer response procedures.

The customer is responsible for keeping contact lists, escalation procedures, notification preferences, and authorized users current. Nexframe is not responsible for missed alerts, delayed alerts, failed notifications, unavailable contacts, incorrect contact information, muted notifications, spam filtering, phone settings, network outages, or third-party platform failures.

13. Preventive and Corrective Maintenance

Preventive maintenance is intended to reduce the likelihood of issues and identify visible or known deficiencies at the time of service. It does not guarantee that equipment will not fail or that all issues will be detected.

Corrective maintenance and troubleshooting are based on symptoms observed or reported at the time of service. Additional issues may be discovered after the initial repair, after equipment is restarted, after access is restored, or after third-party systems become available.

Emergency service and response times are provided on a best-effort basis unless a signed service level agreement states otherwise.

14. Third-Party Products, Software and Services

Many systems supplied or supported by Nexframe include third-party hardware, software, firmware, cloud platforms, mobile applications, licences, subscriptions, APIs, servers, databases, operating systems, manufacturers, distributors, internet providers, cellular providers, and other external services.

Nexframe is not responsible for third-party outages, discontinued products, end-of-life equipment, manufacturer defects, software bugs, cybersecurity vulnerabilities, licensing changes, price changes, discontinued support, cloud platform changes, API changes, mobile app changes, operating system updates, or manufacturer warranty decisions.

Manufacturer warranties, where available, are provided by the manufacturer and are subject to the manufacturer’s terms.

15. Warranty

Unless a proposal or service agreement states otherwise, Nexframe’s workmanship warranty applies only to verified defects in Nexframe’s installation workmanship reported within 90 days of the completed work.

This workmanship warranty does not apply to:

• Customer-supplied equipment
• Existing systems or existing wiring
• Manufacturer defects
• Software, firmware, cloud services, licences, or subscriptions
• Damage caused by misuse, abuse, vandalism, water, fire, power surge, lightning, construction activity, unauthorized changes, lack of maintenance, environmental conditions, or work by others
• Consumables, batteries, connectors, patch cords, power supplies, hard drives, storage media, or equipment subject to normal wear
• Issues caused by network, internet, cellular, firewall, IT, electrical, or third-party service problems

Nexframe’s obligation under the workmanship warranty is limited to correcting the defective workmanship. Warranty service does not include unrelated troubleshooting, upgrades, configuration changes, after-hours work, access equipment, travel outside the regular service area, or third-party charges unless approved in writing.

16. Customer-Supplied Equipment

If Nexframe agrees to install, connect, configure, or support customer-supplied equipment, the customer is responsible for confirming that the equipment is genuine, compatible, properly licensed, not defective, not stolen, not counterfeit, not end-of-life, and suitable for the intended use.

Nexframe does not warrant customer-supplied equipment and is not responsible for performance, compatibility, missing parts, missing licences, missing credentials, firmware issues, manufacturer support, warranty claims, or failure of customer-supplied products.

17. Site Safety and Work Conditions

Nexframe may refuse, delay, or suspend work where site conditions are unsafe, unsuitable, inaccessible, or not ready for the scheduled work. This includes hazardous materials, unsafe ladders or roof access, active construction hazards, aggressive occupants, lack of lighting, lack of escorts, restricted areas, exposed electrical hazards, water damage, pest infestation, or other unsafe conditions.

Additional charges may apply for return visits, delays, specialized access, safety requirements, after-hours scheduling, or coordination caused by site conditions outside Nexframe’s control.

18. Privacy and Personal Information

In providing services, Nexframe may collect, access, use, or process limited personal information, business contact information, system configuration information, images, access control records, device identifiers, network information, or other information necessary to deliver services.

Nexframe will use such information only for reasonable business purposes related to providing, supporting, securing, documenting, or improving the services, unless otherwise authorized or required by law.

The customer is responsible for ensuring that its use of cameras, access control, sensors, monitoring, visitor logs, recordings, alerts, reports, and related systems complies with applicable privacy, employment, tenancy, strata, commercial, and other legal requirements.

Where Nexframe accesses customer systems remotely or on site, such access is for service, support, maintenance, configuration, troubleshooting, documentation, or project purposes. Nexframe does not control how the customer uses, retains, discloses, or manages system data unless expressly agreed in writing.

19. Confidentiality

Nexframe and the customer may each receive confidential or sensitive information during a project or service relationship. Each party agrees to take reasonable steps to protect confidential information and to use it only for purposes related to the services, except where disclosure is authorized, required by law, required for collection of unpaid amounts, or required to involve subcontractors, suppliers, manufacturers, insurers, legal advisors, or other parties reasonably necessary to perform or protect the services.

20. Cybersecurity and Remote Access

Nexframe may configure or support systems connected to networks, remote access services, cloud platforms, mobile applications, or third-party software. No connected system can be guaranteed to be completely secure.

The customer is responsible for maintaining appropriate cybersecurity practices, including secure passwords, multi-factor authentication where available, firewall rules, network segmentation, user access reviews, software updates, backups, account removal, device security, and internal policies.

Nexframe is not responsible for unauthorized access, data loss, privacy incidents, malware, ransomware, credential compromise, weak passwords, shared accounts, customer network vulnerabilities, third-party platform vulnerabilities, or failure to follow recommended security practices, except to the extent directly caused by Nexframe’s proven negligence.

21. Payment Terms

Payment terms are as stated in the applicable proposal, invoice, service agreement, or approved credit arrangement. If no specific terms are stated, invoices are due upon receipt.

Nexframe may charge interest, suspend work, withhold deliverables, delay scheduling, or pause service for overdue accounts, subject to applicable law and any written agreement between the parties.

Equipment, materials, software licences, subscriptions, and special-order items may require deposits or prepayment. Special-order, custom, opened, activated, licensed, or installed items may be non-refundable.

22. Delays and Force Majeure

Nexframe is not responsible for delays caused by circumstances outside its reasonable control, including supply chain delays, manufacturer delays, shipping delays, customs or brokerage delays, labour shortages, illness, weather, unsafe site conditions, customer delays, consultant delays, contractor delays, strikes, power outages, network outages, internet or cellular outages, government actions, permit delays, building access restrictions, emergencies, or other events beyond Nexframe’s reasonable control.

23. Limitation of Liability

To the maximum extent permitted by law, Nexframe’s total liability for any claim arising from or related to its services, products, proposals, installations, maintenance, monitoring, consulting, project management, or support is limited to the amount paid by the customer to Nexframe for the specific service or project giving rise to the claim.

For recurring service, monitoring, or maintenance agreements, Nexframe’s total liability is limited to the fees paid by the customer to Nexframe for the affected service during the six months immediately preceding the event giving rise to the claim.

To the maximum extent permitted by law, Nexframe is not liable for indirect, incidental, special, punitive, exemplary, or consequential damages, including loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, loss of recordings, loss of access logs, business interruption, increased operating costs, insurance deductibles, tenant claims, occupant claims, loss of use, reputational harm, or claims by third parties.

Nothing in these terms limits liability that cannot legally be limited or excluded, including liability arising from gross negligence, willful misconduct, or other liability that applicable law does not permit to be excluded.

24. Indemnity

The customer agrees to indemnify and hold Nexframe harmless from claims, damages, losses, costs, penalties, legal fees, or expenses arising from:

• The customer’s misuse of systems or services
• Customer-approved camera, sensor, access control, or monitoring locations
• Customer privacy, employment, tenancy, strata, or operational policies
• Unauthorized users, shared credentials, or failure to remove users
• Customer-supplied equipment, network infrastructure, internet, cellular service, power, or third-party systems
• Work performed by others
• Instructions, approvals, drawings, or information provided by the customer or its representatives
• Customer failure to maintain equipment, subscriptions, licences, contact lists, backups, cybersecurity practices, or response procedures

25. No Insurance Substitute

Nexframe’s systems and services are not a substitute for insurance, physical security, emergency planning, building maintenance, fire protection, flood prevention, cybersecurity controls, or operational procedures.

The customer is responsible for maintaining appropriate insurance and risk-management practices for its property, operations, residents, tenants, staff, visitors, assets, and business activities.

26. Governing Law

These terms are governed by the laws of British Columbia and the applicable laws of Canada. Any dispute will be handled in the courts or applicable dispute forum of British Columbia unless a written agreement signed by Nexframe states otherwise.

27. Precedence

If there is a conflict between these website terms and a signed written agreement between Nexframe and the customer, the signed written agreement will take precedence.

If there is a conflict between these website terms and a Nexframe proposal, quote, statement of work, or service agreement, the more specific project or service document will take precedence for that specific work.

28. Updates to These Terms

Nexframe may update these terms from time to time. The version posted on this page applies from the date it is published, unless a written agreement states otherwise.

29. Contact

For questions about these terms or Nexframe services, please contact:

Nexframe Emerging Technologies Ltd.

PO Box 4131 RPO Sumas Way
Abbotsford BC V2S 8R1

Email: contact@nexframe.ca
Phone: +1 7783477792